Privacy policy

Privacy Policy

1. General Provisions
This Privacy Policy defines the rules for processing the personal data of users of the GraceHeels online store, available at www.grace-heels.com. The administrator of personal data is GraceHeels. The Administrator takes special care to protect users' privacy and ensure that data processing complies with applicable legal regulations, including Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).

2. Scope of Collected Data
The Administrator processes users' personal data in the following scope:
● Full name
● Email address
● Phone number
● Shipping and billing address
● Payment details
Providing personal data is voluntary but necessary for order fulfillment and use of the store’s services.

3. Purposes and Legal Basis for Data Processing
Personal data is processed for the following purposes:
● Order fulfillment (Article 6(1)(b) GDPR)
● Handling complaints and returns (Article 6(1)(c) GDPR)
● Own marketing activities, such as sending newsletters (Article 6(1)(a) GDPR – user consent)
● Managing user accounts (Article 6(1)(b) GDPR)
● Analytics and statistics (Article 6(1)(f) GDPR – the Administrator’s legitimate interest)
Personal data is stored for as long as necessary to achieve the processing purposes or until consent is withdrawn.

4. Data Recipients
The Administrator may share personal data with cooperating entities, such as:
● Payment service providers
● Courier and postal companies
● Providers of analytical and marketing tools
● IT service providers managing the store’s systems
Personal data will not be transferred to third countries without appropriate safeguards.

5. User Rights
Users have the right to:
● Access their data
● Rectify incorrect or incomplete data
● Request data deletion ("right to be forgotten")
● Restrict data processing
● Transfer data
● Object to data processing
● Withdraw consent for data processing at any time
To exercise these rights, please contact the Administrator at: [email address].

6. Cookies and Tracking Technologies
The online store uses cookies to:
● Ensure proper website functionality
● Analyze website traffic
● Personalize content and advertisements
Users can manage cookie settings through their browser settings.

7. Data Security
The Administrator applies technical and organizational measures to protect personal data, including SSL encryption and database security against unauthorized access.

8. Changes to the Privacy Policy
The Administrator reserves the right to modify the Privacy Policy.
Users will be informed of significant changes via the website.

9. Contact
For matters related to personal data processing, please contact us at: Email: graceshop.kontakt@gmail.com